Frequently Asked Questions
Everything you need to know about shopping with OnTheList Private Sales 2
How do I gain access to the private sales?
To access our exclusive flash sales, you must register as a member on our website. Once signed up, you will receive invitations to limited-time events featuring premium fashion brands.
Are the products authentic?
Yes, we work directly with official luxury brands and authorized distributors to ensure that every item sold on OnTheList Private Sales 2 is 100% authentic.
What is your return policy for clearance items?
Due to the exclusive nature and deep discounts of our private sales, all sales are final. We do not accept returns or exchanges unless the item is proven to be defective upon arrival.
How long does shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes between 5 to 7 business days to arrive.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of placing your order. Please contact our customer support team immediately to request any modifications.